Frequently Asked Questions
Straight answers to what we hear most — and if your question isn't here, write to support@digitalsalla.com.
What products do you offer?
Sixteen paid products: formula-built, protected Excel and Word files with fully worked examples — zakat and tax, financial statements and closing, full IFRS, employees, specialized sectors, and governance. One service executed by a team: expected credit loss assessment (IFRS 9). Eight free files in exchange for your email, and four bundles for one price.
Who are these products for?
Accountants, chief accountants, finance managers, business owners, and accounting firms. Every file carries a fully worked example, and each product page states who it is for and what it includes. Files run on Excel and Word 2013 or later.
Are the files aligned with accounting standards and regulations?
Treatments follow IFRS — full and the SMEs standard — as endorsed by the accounting authority (SOCPA), and the ZATCA regulations, with article references inside the files. The products are aids, not advice: applying them to your data and judging the results is the responsibility of the user and their auditor.
How do I buy, and which license do I get?
A one-time purchase under one of two licenses: an "establishment license" for internal use in one establishment, or an "accounting-office license" to serve an unlimited number of clients. The purchase includes one year of free updates, then optional renewal at the renewal price shown on the product page — the copy you downloaded remains yours without renewal.
What payment methods are available?
Secure card payment (Visa and Mastercard) via Stripe. We never see your card details — they are processed directly by the payment provider. The displayed price is the final price.
How is delivery done after purchase?
Immediately after payment is confirmed: a separate download link per file on the success page, in your account and by email, no ZIP, and you can re-download anytime. Free files send their links instantly in exchange for your email, no account needed.
What are the bundles and how do I save with them?
Four bundles group related products for one price below the sum of their individual prices. Each product in a bundle carries an establishment license and a year of updates, and the saving is computed on every bundle page. Any product inside a bundle shows a "save with the bundle" line.
Do you provide support after purchase?
Yes — Arabic-language support answered by an accountant who understands your professional question: help running the file and answering questions about it, and if a file is corrupt or does not match its description we fix or replace it. Support hours: Sunday–Thursday.
Can I get a refund?
Before any file of the order is downloaded: full refund within 14 days of purchase. After download: no refund, unless the file has a technical defect that prevents use and we cannot fix or replace it within 7 days of being notified. Details in the Refund Policy.
Do you build custom solutions or offer training courses?
No — we currently build no custom solutions and offer no training courses. What we offer is the products in the store and the expected credit loss assessment service with the scope stated on its page. For anything else, write to support@digitalsalla.com and we will tell you plainly whether it is something we offer.
How can I reach you?
Via the Contact page, or directly: support@digitalsalla.com for general support · privacy@digitalsalla.com for privacy — we reply within one business day in most cases.