1 — General principle
Approved refunds return to the original payment method (the card charged via Stripe). There is no credit balance or wallet inside the platform.
2 — Digital products and bundles
- Before any file of the order is downloaded: full refund within 14 days of purchase.
- After download: no refund, unless the file has a technical defect that prevents use as described and we cannot fix or replace it within 7 days of being notified. In that case the full amount is refunded.
- Expectations differing from an accurate description, or the product not fitting your establishment's case, are not a defect — review the product page, its screenshots and FAQ carefully before buying.
- Renewal of the updates window is optional and non-refundable once activated.
3 — Executed services
- Before execution starts: full refund, no fees.
- Halted at data quality checks: nothing is charged; you receive specific notes and can resubmit.
- After delivery: material non-conformity with the published specification is remedied by re-execution first, then refund per the general principle.
4 — How to request a refund
- Email support@digitalsalla.com from your registered address, or use the contact page.
- Include the order or invoice number and a brief reason.
- We review and respond within 3 business days.
- On approval: the refund reaches the original payment method within 5–10 business days depending on the provider.
5 — Exceptions
- Free items are outside this policy's scope.
- Repeated abuse of the policy may limit the feature after notice.
- Nothing here limits mandatory statutory rights in your country of residence.